We know that downtime of equipment on parking revenue sites especially can lead to loss of revenue and unhappy members of the public. Broken barriers or gates on secure access sites can temporarily require manned presence.
For our contract customers we can offer the following technical support:
Local repair service
Our highly skilled repair technicians are trained to diagnose, recalibrate and repair a wide range of equipment including bank note readers, coin mechanisms, ticket coding units, printers and control units. Our store room is fully stocked with all necessary spare parts to facilitate a quick turnaround of items back into the field.
We can respond to service calls talking directly to the customer. Quite often our experienced team can help customers resolve minor issues themselves, therefore ensuring efficient problem solving and avoiding any requirement for a visit by a site engineer
Remote System Access
From our office in Bangor, we have the ability to have direct access into our customer’s revenue systems. This enables our team to trace individual transactions, look at system events, download and upload software files without having to be on site.
Website Customer Login
Customers will now have access to their own area on our website that will allow them to access or download the following:
- Download operator manuals
- View Training videos on certain products.
- Download Quick Guides for our customers on how to carry out some of the most common 1st line maintenance tasks.